I love the Four Seasons Hotel. Can't afford to stay there too often, but I can't remember anything less than the most stellar of Surprisingly supreme customer service anytime I've been there.
Most recent add to the luxury hostel's hit-list happened Saturday night when I was dining at it's Society Cafe in Toronto with some old friends.
We ordered a bottle of wine for about $65. Unfortunately, they had run out of it, but recommended another bottle, which was described with a smile as "an upgrade."
Now we've all been down this bait-and-switch path before, but it was late, and we were in a good mood, and it was the middle of the Toronto International Film Festival and...anyway, damn the expense and bring it on. If it's that much better, it'll sooth the upcoming wallet bruise.
So...imagine our surprise when we were presented with two bills.
- One to show us the price of the "upgraded" wine (about a 50% premium).
- The other the actual dinner tally, with the upgraded wine charged to our bill at the original $65 price tag.