Anybody who flies Air Canada knows about its wacky pricing system, ranging from Tango to Tango Plus to Latitude to Business Class (which Air Canada could at least call Pamper or Waltz or Fawn All Over You or something to keep the silly name flow).
While the same seat can go for a multitude of different prices, at least they scale up through the classes. Well, most of the time. Seth Godin, in a post entitled "By Surprise" (hence my two-fold interest), points out some ludicrous goings-on at Canada's national airline, where the Tango Plus is actually cheaper than Tango.
If this were (oh I wish, I wish, I wish) on purpose, it would be the type of Surprise that gets tongues wagging widely and emails buzzing broadly. Instead, we all know that it was some sort of computer glitch that was hastily taken down a nanosecond after someone noticed it.
Too bad. This is the type of stuff that Southwest would do intentionally, and reap rewards for months.
Instead, it lives as the specter of a mistake in the blogosphere.
Only in Canada, you say? Pity... (You Canadians over 40 know what the hell I'm talking about.)