And while we wait for the outcome of yesterday's Briggs and Riley repair adventure, here's another Frequent Flyer story to regale ya...
As mentioned before frequent FOPs know I have used this blog to outline a few airline horror stories (like this one and this one), but here's one where the Surprise was indeed most positive.
Last week, on an Air Canada flight to Toronto to host the Deloitte Fast 50 Event, I was served a cup of coffee. It came in a ceramic Second Cup mug, and left a slight ring on the tray. I picked up the mug, blotted it on the napkin to wipe up the less-than-significant spill, and picked it up for a sip.
Uh oh.
Not only did I feel the large drips that stained my crisp white shirt, I heard them plop quite audibly. Nobody could tell, but the cup had a hairline crack, which led to the an unscheduled landing of coffee on my chest.
Hearing me swear (sorry, fellow passengers), the Flight Attendant raced over with club soda and a towel (attention A.G. Lafley--here's another great market for your Tide To-Go pens), and after a minute of scrubbing and flooding, the coffee stain was barely visible (but the big water blotch was quite evident).
A drag...but such is life. I tried to ignore my clammy chest, and continued reviewing some business documents.
Suddenly, the Flight Attendant returned and asked me to sign something.
No, it wasn't a waiver; it was an "On-Board Compensation" voucher worth $15 that reimbursed passengers for one of three bummers:
- No Meal (Shortage)
- No Special Meal
- Dry Cleaning
"I'm so sorry," the guy said. "But this should take care of your shirt. And your suit."
Thirty seconds. Fifteen bucks. One fast-thinking guy.
That's the difference between me being pissed off at, or enamored with, Air Canada today.
And as I look down at my Kamkyl-designed, Egyptian-cotton, falcon-cuffed, stainless white shirt, I'm happy to say it's the latter.