About two weeks ago, I recounted my experience with the Briggs and Riley luggage company and its simple, few-worded lifetime guarantee.
In a smooth, friendly transaction that took less than five minutes, the local repair center took my massive Wheeled Wardrobe (that big boy at left), asked no questions other than my name and contact phone numbers, gave me a claim check and told me they--and the bag--would be back to me between 10 and 15 business days.
Today's Day 10.
And guess what?
I have NO DOUBT that I will be putting an end to this saga within five more.
Stay tuned...